Great Customer Service
At The Zia Technology Group, we realize that providing great technical support is only half of our job. Without stellar customer service, our clients are not happy. In order to achieve the best customer care possible, we have implemented a three pillar approach to customer service.
- People: Our commitment to great customer service starts with our people. We provide training and review sessions for our people to sharpen their customer service skills.
- Technology: Another key component to providing great customer service is managing customer data. We make sure that our people have the proper data so that they can step into a job seamlessly, fully aware of a customer’s systems and system history.
- Process: Our business processes tie together all the aspects of our customer service, and ensure that each client receives the respect and attention they deserve.
Rules to Providing Great Customer Service
We follow a set of general rules to make sure that we are providing our clients with great customer service.
- Professionalism: We always act in a professional manner which ensures that our clients can trust us.
- Communication: We communicate with our clients to make sure they understand what we are doing or have done.
- Accountability: We take accountability for our clients technology needs and provide them with outstanding service.
- Dedication: We are dedicated to each of our clients and ensure that their needs are met.